How do you contact Propia support?
How to raise a ticket, the response time, and which requests must always go through a ticket.
Tickets are reviewed within 12 to 48 hours. If more time than that has passed with no reply, follow up again.
How to raise a ticket
From your dashboard, open the Support section and choose New Ticket.
What must always go through a ticket?
- A refund request, including your account number and USDT wallet address on TRC20 and BEP20
- Changing your email or mobile number
- Declaring and registering copy trading between your own accounts, before enabling it
- Registering an EA for use on a funded account
For requests such as a refund, the more complete the information in your very first ticket, the faster the review.
Related articles
The difference between the master and investor passwords, why they cannot be changed, and how to enable two-factor login.
The conditions for using a trading robot, the mandatory EA registration process, the difference between a risk-management EA and a trading robot, and the copy-trading rules.
Two refund routes: 100% of the fee returned on your third approved payout, or withdrawing within 5 days of purchase.
The Propia support team is ready to help.
Contact support